Returns & Exchanges

At Ashley HomeStore, we want you to love your new furniture, which is why we offer a 30-day return window for most items to ensure your complete satisfaction. If your purchase doesn't fit your space or meet your expectations, our streamlined process makes exchanges and refunds simple.

Return Process

• 1.
  Initiate Your Request

  Contact our Guest Care team within 30 days of delivery or pickup to obtain a Return Authorization number and confirm eligibility.

• 2.
  Prepare Your Items

  Ensure all furniture is in its original, unassembled condition and securely packaged in the original boxes with all included hardware.

• 3.
  Schedule Pickup or Drop-off

  For large furniture items, we will coordinate a professional carrier pickup; for smaller parcel items, you may use the provided prepaid shipping label.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned items to verify their condition, your refund will be processed to the original payment method, minus applicable restocking fees.